Expert Plant Support (MES/SAP)

Job Description

• Independently configure, operate, and maintain MES/ERP applications, ensuring smooth functionality across the system or designated parts.
• Support the evaluation, selection, and customization of new production applications to meet business needs.
• Implement required adjustments during live operations, ensuring minimal disruption and optimal system performance.
• Integrate new systems into the existing infrastructure, including configuring input forms, installing patches, setting up users, and managing access rights.
• Provide user support, including conducting training, offering consulting services, and leading communication initiatives.
• Plan and execute organizational system adjustments, working closely with relevant departments to design configurations, manage migrations (including database transfers), and validate concepts in test environments.
• Develop and implement a monitoring strategy, complete with checklists and assigned responsibilities for problem resolution.
• Troubleshoot system issues independently or escalate them to appropriate teams for resolution.
• Ensure consistent system communication to all stakeholders, promoting system updates and changes to prevent potential issues.
• Generate reports and support reporting needs for various departments.
• Develop and implement data backup strategies and failure recovery plans in line with security and quality management standards.
• Ensure data integrity and confidentiality through rigorous system oversight and management.
• Manage user access and authorization, maintaining directory services and ensuring secure operations.
• Provide ongoing user support, resolving issues promptly and efficiently.
• Establish and utilize a standardized evaluation framework (e.g., REFA/MTM) to track system-related work and ensure connectivity with integrated systems.
• Create automated production KPI reports focused on workforce efficiency and operational performance.
• Design and optimize process workflows using visualization tools to enhance operational efficiency.

Qualifications

• Bachelor’s degree in industrial engineering or a related technical field, with at least 5 years of experience in a similar working environment.
• Expertise in production planning, master data management, and Manufacturing Execution Systems (MES).
• Extensive knowledge in the application, design, and development of production-related IT systems, including SAP and MES, as well as related peripheral systems.
• 2-3 years of experience in IT project management, covering the full project lifecycle from conception to implementation.
• Proven track record of 2-3 years in process modeling, with a focus on optimizing production processes.
• Solid experience in manufacturing processes, materials management, supply chain management (SCM), and lean methodologies.
• Familiarity with tactical personnel planning within production environments and production control strategies.

Additional Information

Your contact person: Gabrielle Holland (gabrielle.holland@gerresheimer.com)

All your information will be kept confidential according to EEO guidelines.